FAQs
We know you have questions!
Here are some FAQ for your reference and if you have any questions that are not answered here, feel free to use the form at our Contact Us page.
Payment Information
What kind of payment do you accept?
At this moment, we only accept FPX which is online bank transfer and DuitNow transactions. For DuitNow QR transactions, we accept most e-wallet and bank transfers. You’ll need to upload proof of payment receipt when you make your order. We will be introducing more payment methods soonest!
Do you accept Touch N’ Go or DuitNow payment?
We do accept, however the order will need to be made via DuitNow QR. You’ll need to upload proof of payment receipt when you make your order.
Is your payment gateway safe?
We use only secured payment gateways which provides a high security for web payment transactions. Rest assured that all your transactions are safe.
Shipping Information
Which courier service do you use?
We use various courier service based on their credibility and availability to pick up our parcels to send out. We do not offer the option to choose which courier service.
When will I receive my order?
For domestic orders (within Malaysia), please allow at least 7 business days for delivery. Orders to East Malaysia may take slightly longer to arrive.
How do I track my orders?
We provide tracking details of the respective courier to your email.
My parcel is late or has not arrived.
Please contact the respective courier service to trace your parcel. We are not responsible for any lost parcels as it beyond our control. If your parcel has still not arrived, do contact us at our Contact Us page, and we will try our best to assist.
What if my item arrived damaged?
Any damages occurred during delivery is beyond our responsibility and control. We have done our very best to pack your orders securely so that it arrives in good order with zero or minimal damage.
What are the shipping fee?
We offer flat rate for delivery within Malaysia as per below:
- West Malaysia: RM8 flat rate
- East Malaysia: RM12 flat rate
For orders above RM100, it will be automatically free delivery.
Orders and Returns
How do I place an Order?
Go to ‘Shop’ at the navigation bar to view our product catalogue. Select ‘Add To Cart’ if you wish to add the product into your shopping cart. Once you confirm all your items in the order, make your payment via SecurePay. Your order will automatically be processed once payment is successfully made.
Do I need an account to place an order?
It is not mandatory, however we recommend that you sign up an account to be able to keep track of your orders at all times. We will be implementing a loyalty system soon, so best to sign up a new account.
How Can I Cancel Or Change My Order?
You may cancel or change your order before the order has been shipped out. Please reach out to us soonest via the Contact Us form, or Whatsapp us if you wish to make changes to your order.
Once the order has been shipped out, no changes or cancellation can be made.
Do you accept returns or retuns?
Unfortunately we do not accept any returns or offer any refunds. Please confirm that items that you wish to purchase and the delivery address that you have keyed in before you checkout or make any payment.
I received the wrong product.
We sincerely apologise for any inconvenience caused. Please let us know via Contact Us form, or Whatsapp us, within a week of reported delivery with photo as proof of the wrong product as well as your order ID.
Requests for refund or exchange will be by case basis with sufficient proof and information. Should the time period reported has exceeded the time frame of 1 week, request will not be entertained.
Product Knowledge
Are your stickers waterproof?
Yes, our stickers are printed on PP Matte (water-resistant) sticker paper and laminated for extra protection.
Where do you print your products?
We produce our products with various suppliers, and we wish you all the best in finding the supplier that suits your needs! Unfortunately we are not able to reveal our sources.
What are Grade B, C and Ds products?
Grade B and below products are products with minor to significant defect such as printing or material errors, or uneven finishing. Rest assured they are still very cute, and usable! Do note that we want to prevent waste as much as possible, and hence we may use these products as freebies with your purchases.